Privacy Policy

At Alotech Cosmetics, we are committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website and placing orders, you agree to the practices described below.

Information We Collect

When you browse our site or place an order, we may collect the following information:

• Full name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely via Stripe — see below)

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating order updates, shipping notifications, and customer service responses
• Sending promotional newsletters and exclusive offers (only if you have opted in)
• Improving our website and customer experience

We will never sell or rent your personal information to third parties.

Payment Security

All payment transactions are processed securely through Stripe. Your credit card information is transmitted directly to Stripe using industry-standard encryption and is never stored on our servers.

Alotech Cosmetics does not have access to your full credit card number at any time. Stripe is PCI-DSS compliant, ensuring your financial data is handled with the highest level of security.

Cookies

Our website uses cookies to provide basic functionality, including:

• Maintaining your shopping cart contents during your session
• Remembering your preferences for a smoother browsing experience
• Supporting essential site operations

We do not use cookies for third-party advertising or tracking purposes.

Third-Party Services

We work with a limited number of trusted third-party services to operate our store:

• Stripe — for secure payment processing
• FormSubmit — for processing contact form submissions

These services have their own privacy policies and handle your data in accordance with their respective terms. We encourage you to review their policies for more information.

Your Rights

As a customer, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data, subject to legal and operational requirements
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

• Email: Sales@AlotechCosmetics.ca
• Phone: 289-200-2536